Shopping & Order Help
Find help with choosing a product, shipping, and your PawtoLab order.
Which products ship from the United States?
Our Ships from the U.S. collection groups items fulfilled by U.S. suppliers. Other products may ship from overseas. Check the product description before ordering.
How long will delivery take?
Timing depends on the product, order processing, destination, and carrier. Estimated dates are not guaranteed delivery dates. If you need an item for a particular date, contact us before ordering so we can help you check the available information.
How do I choose a size or color?
Select the size and an available color on the product page. Check the measurements provided for that item. For harnesses, bathrobes, beds, or grooming hammocks, contact us before ordering if the fit is unclear; include the product name and your pet's measurements.
What should I use for muddy paws?
The PawClean™ paw washer helps loosen dirt with water and soft silicone bristles. Follow with the DryGrip™ pet towel to dry the paws. These are separate products.
How can I get help with an order?
Use our contact form and include your order number and the email address used at checkout. Describe the product or delivery question so we can help you more efficiently.
What if an item arrives damaged or I want to return it?
Contact us with your order number and a description of the issue. For damage, keep clear photos of the item and packaging. Read the current Refund Policy for eligibility and return instructions before sending anything back.